The website will be offline for approx. 3 minutes. Check-ins will be processed.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

UK sites are currently inaccessible. We are investigating and will update every 15mins until resolution.

A scheduled patch update to our servers caused an issue with service accessibility. We have rolled it back and expect service levels to be restored shortly.

Admin sites are now accessible and we are continuing to monitor accessibility to the main application.

We've now resolved the incident and sites are now fully accessible. On behalf of SEAtS the Support Team apologise for the downtime experienced today.

Currently, some users are experiencing login issues and slow page load times, we are actively working to resolve them as quickly as possible.

We have stabilised system performance over last two hours - we are aiming to to isolate issues that remain and are working towards sub 5 second response times from the web application

We are continuing to monitor system performance and adjust resources as we work through to resolution.

We appreciate your patience and understanding

We have implemented further changes designed to improve page response times for this morning. We will assess their impact shortly after 9 am and continue the process.

We appreciate your patience and understanding.

Further implementation changes were identified today from this morning's post 9am analysis (Wednesday).

We are continuing to work towards full root cause analysis.

We appreciate your continued patience and understanding.

Service Update – SEAtS Platform

Yesterday evening, we noticed a slowdown in the system caused by a high number of connections. To help improve performance, we quickly reduced the load, which has led to better service this morning.

We're continuing to look into the cause and are keeping a close eye on things to make sure everything runs smoothly. So far, student check-ins at several universities have returned to normal around 9 AM and 10 AM today.

We’ll keep monitoring and share updates if anything changes. Thanks for your patience and support.

The issue is now resolved. Please contact your SEAtS primary support contact to receive detailed information on the closeout of the issue

We’ve noticed an unusually high volume of timetable changes and event updates in the most recent uploads. As these changes work their way through the system, you may experience some temporary data delays this morning.

We appreciate your patience and understanding as everything updates.

Additional resources are pro-actively being allocated on top of the already auto-scaled infrastructure to meet the higher than expected volumes. This issue is being treated with the highest priority team wide.

Further updates will continue to be issued.

All additional allocated resources have now been fully implemented across all data streams.

We are now reporting fully stable data environment responses.

On behalf of SEAtS the Support Team apologise for the negative impact experienced today.