SEAtS have scheduled the deployment of version 2025.06 to the SEAtS UAT platform on 01/09/2025 at 16:00 UTC. During this time there may be a short interruption to platform users.

The full list of new features and bug fixes will be made available through the SEAtS support portal.

Link to the knowledge base of our support portal

If you have any questions - please contact the support team through the support portal.

Today, we are transitioning to a new Support Ticket system. As a result:

Clients will temporarily be unable to raise Support tickets. Inflight tickets will be migrated to your institution’s area for continued visibility. Closed tickets will not be transferred, but SEAtS will retain access to them for reference.

We expect the new Support Portal in HubSpot to be available later today. Once live, it will support both access to existing tickets and the creation of new requests. We will confirm its availability via an update on the SEAtS Status Page.

Thank you for your patience during this transition.

What’s Changing? As of Friday, 22nd August, the SEAtS Knowledge Base was no longer hosted on Freshdesk and has transitioned to Hubspot.

Hubspot is a Customer Relationship Management (CRM) platform that enables us to manage all client interactions—from initial sales interest through to business-as-usual support—in one place.

Please note: After 28th August, Freshdesk will be fully retired. Clients will no longer be able to access or raise tickets via Freshdesk.

How Does This Affect You? There are two key changes:

Accessing the Knowledge Base

Access is now managed via an approved user list for your institution, coordinated with our Customer Success Team. On 22nd August, approved users were added to Hubspot and received an email to set up their password. Need to add more users? Just contact our Support Team to request access.

Raising Support Tickets

You can no longer raise tickets via email. All support requests must now be submitted through our new Support Portal on Hubspot 👉 'Raise a Ticket' 📘 'Ticket Logging Guide'

Need Help? We understand that transitions can raise questions. Our team is here to support you every step of the way. If you need assistance or have any concerns, please reach out to our Customer Success Team by replying to this email or contacting us at cs@seatssoftware.com.

Thank you for your continued partnership and understanding as we make these improvements.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Migration Fully Complete: All current ticket status' in Hubspot now match the pre-migration status from FreshDesk

All support requests must now be submitted through our new Support Portal on Hubspot 👉 'Raise a Ticket' 📘 'Ticket Logging Guide'

The maintenance is now complete. Thanks for your patience.